Locked out of your account

How to re-gain access to your account

There are a few things to try if you can't login to your account.

Reset your password

If your password isn't working or you have forgotten it, you can try reset it

Check our platform status

If you're getting an error messsage when trying to login, we might be experiencing some technical issues. First thing to check is the Status of our platform here. This link will always give you the most up-to-date information if we're having any problems across our platform. If we've acknowledged an issue already, we'd appreciate your patience until we're able to get it fixed. Don't worry, our engineering team will already be on the case!

Get in touch

If none of the above works, then please get in touch and we'll be able to get you back in ASAP!